9.1 Cancellation and rebooking by the customer
In order to cancel tours that have already been confirmed, the client must inform the company in writing in advance.
If the client cancels a confirmed tour, the following fees will apply:
Unless stated separately below, the following fees apply:
- Cancellation more than 48 hours before the tour: 25 CHF administrative fee
- Cancellation 48 hours to 24 hours before the tour: 50%.
- Cancellation less than 24 hours before the tour or no-show: 100%.
Via Ferrata Mürren:
- Cancellation more than 33 days before the tour: 25 CHF administrative fee
- Cancellation less than 33 days before the tour: 400 CHF
- Cancellation less than 18 days before the tour: 600 CHF
- Cancellation less than 48 hours before the tour or no-show: 100% of the total price.
The start of the tour is always the date and time agreed in the booking confirmation for the pick-up at the pick-up point. If there are several confirmations for the same tour, the most recent one shall always be decisive.
9.2 Cancellation and rebooking by the Company
The Company reserves the right to cancel the trip or change to the optional itinerary in case of inclement weather or cancellation of the excursion through the Partner, due to inclement weather or not reaching the minimum number of participants required. In rare cases where we cancel the booking, the company will notify the client at the earliest opportunity and, at the company's option, either refund any monies paid in advance or attempt to offer the client an equivalent replacement for his tour.