How many people will be allowed to accompany me during the trip?
The maximum number of travellers is 16. However, we are flexible enough to customise and arrange adjustments based on your specifications. Group sizes are displayed on each trip’s overview page on our website.
How do I find out about the visa requirements for Switzerland?
We recommend our travellers to check with their local embassy concerning visas as rules can change anytime without warning and could be different based on where you’re travelling from.
Do I need travel insurance? Do you provide it?
Yes, travel insurance is mandatory for all travellers and should be presented at the time of booking. However, we can also provide travel insurance as per your request.
I have special dietary requirements – will they be catered for?
We will try our best to accommodate all dietary requirements, but in some places, it can be difficult to guarantee dietary adjustments. Please inform us of any requirements at the time of booking so we can do our best to make arrangements for you. We recommend bringing along a dietary requirement sheet in one of Switzerland’s local languages or English to present in venues if necessary.
What kind of excursions do you offer?
We offer the best deals in Switzerland. You can find excursions for any kind of activity in Switzerland, be it wellness, hiking, paragliding, skiing or just a discovery or a cultural tour.
Can I request a customised excursion, not listed on your website?
Yes, we offer the best getaway deals in Switzerland. You are welcome to request a bespoke excursion, and our travel agent will advise on the best options to make your travel dreams come true.
Are you travelling with children? Are there any daily family trips?
AlpExcursion offers a wide range of family trips throughout Switzerland. The minimum age varies depending on activity type: adventure, cultural, rural, sports, wellness, etc. If you have children travelling with you, it’s best to inform us first so we can make the necessary travel arrangements.
When can I make a booking?
Depending on the season, the time limitations differ. We do have busier periods, which means it’s always best to make your booking as soon as possible to avoid disappointment. We are available year-round to assist with your travel arrangements and can, in certain circumstances, make last-minute bookings.
Am I allowed to make changes to an already confirmed booking?
Yes, you can make changes on an already confirmed excursion. However, depending on the type of request and how far in advance you request it, some additional charges may apply. For more information, refer to our Terms and Conditions or contact your travel agent.
Does the price of a service include all taxes? Do you provide an all-inclusive price?
Yes, all the services provided on our website or quoted by a travel agent include taxes. In the tour or excursion description, you can find the list of services included in the quoted amount.
Can I cancel the booking free of charge?
You can cancel your booking at any time. No charges will apply if you cancel in advance. However, last-minute cancellations may incur a cancellation fee. Please see our terms and conditions for more information.
Do I need to make a prepayment for excursion confirmation?
Yes, we require prepayment to confirm your excursion and hold your place.
How can I make the payment?
The acceptable payment methods are Credit Card (with an option of online payment), or Bank Transfer.
Do you provide an invoice for the requested booking?
We always provide an invoice as per the customer’s request with all the necessary information about the provided service.
Is the water of public fountains in Switzerland drinkable?
Yes, in most places, there will be signs to signal drinking water. This is true of public places, hotels and other attractions.
What is the official currency in Switzerland? Do I need to take in credit cards/cash?
In Switzerland, the local currency is Swiss Franc. However, the Euro is the second currency and is used almost everywhere. It is a good idea to travel with a mixture of credit cards and cash.