F.A.Q.

 

How many people in my group will be allowed to accompany me during the trip?

The maximum number of travellers is 16. However, we are flexible enough to customize and arrange your desires. Group sizes are displayed on each trip’s overview page on the website.

 

How do I find out about the visa requirements for Switzerland?

We recommend our travellers to check with their local embassy concerning visa as rules can change anytime without warning.

 

Do I need travel insurance? Do you provide it?

Yes, travel insurance is mandatory for all travellers and should be presented at the time of booking. We can provide travel insurance as per your request.

 

I have special dietary requirements – will they be catered for?

We will try our best to accommodate all dietary requirements, but in some places, it can be difficult to guarantee it. Please, let us know all information at the time of booking. It is also better to bring a written dietary requirement in one of Switzerland’s local languages or English.

 

What kind of excursions do you offer?

We offer the best deals in Switzerland and not only: you can find excursions for any kind of activity in Switzerland, be it wellness, hiking, paragliding, skiing or just a discovery or a cultural tour.

 

Can I request a customised excursion, not listed on your website?

Yes, we offer the best getaway deals in Switzerland: you are welcome to request a preferred excursion and our travel agent will advise on it by providing you with the best solution.

 

Are you travelling with children? Are there any daily family trips?

AlpExcursion offers a wide range of family trips throughout Switzerland. The minimum age varies depending on activity type: adventure, cultural, rural, sports, wellness, etc.

 

When can I make a booking?

Depending on the requested season, the time limitations differ. However, we are flexible enough to accept and provide the services for you at the last minute.

 

Am I allowed to make changes on already confirmed booking?

Yes, you can make changes on an already confirmed excursion. However, depending on the type of your request as well as the time of the request some supplementary cost may apply. For more information, refer to our Terms and Conditions or contact your travel agent.

 

Does the price of a service include all taxes? Do you provide an all-inclusive price?

Yes, all the services provided on our official website or quoted by a travel agent include taxes. In the tour or excursion description, you can find the list of services included in the quoted amount.

 

Can I cancel the booking free of charge?

Yes, anytime you can cancel the booking. Please, refer to our Terms and Conditions for more information and charges applied depending on the time of cancellation.

 

Do I need to make a prepayment for excursion confirmation?

Yes, we require prepayment to confirm the excursion.

 

How can I make the payment?

The acceptable payment methods are Credit Card (with an option of online payment), PayPal or Bank Transfer.

 

Do you provide an invoice for the requested booking?

We always provide an invoice as per customer’s request with all necessary information about the provided service.

 

Is the water of public fountains in Switzerland drinkable?

Yes, everywhere you can do it whenever you see the sign of «drinking water»: in the hotels, water is drinkable as well.

 

What is the official currency in Switzerland? Do I need to take in credit cards/cash?

In Switzerland, the local currency is Swiss Franc. However, the Euro is the second currency and is used almost everywhere. It is a good idea to travel with a credit card as well.