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Terms & Conditions
for Tours

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Dear traveller,

Thank you for reaching out to our company and for your kind booking.

Before making payment and confirming our services, we encourage you to familiarise yourself with our terms and conditions below to avoid any inconvenience or surprises later.

By confirming the tour with us, you affirm that you have considered and accepted our Company’s Terms and Conditions. The Company shall not be liable for any errors or omissions that may occur due to lack of acknowledgement of these Terms. If you have any questions, concerns, or need further explanation, please contact our customer service team for assistance.

While booking any travel service through our Company for a group, your group’s main contact will confirm that they are authorised to accept the Company’s Terms and Conditions on behalf of everyone named in the booking.
You should check all the details in the booking summary and advise us of any inconsistencies with the facts provided to you. Any changes requested after booking may incur further charges or may not be possible. For more information, please refer to the “Changes” and “Cancellations” sections. The customer will receive final confirmation of the booking after the full payment is made. The customer will receive all the necessary travel documents when the booking is confirmed.

The full final payment is to be made at least 90 days prior to the commencement of the service.
Payment Methods: For this tour, the Company accepts Credit Card payments. If the client fails to make the payment within the predetermined timeframe, the Company is entitled to cancel the pending trip and claim cancellation fees.
Final Payment: Your booking will be confirmed only after the Company receives the full payment for the requested trip (Travel documents will be sent to you after the booking confirmation). In the case of a delayed final payment, the Company is entitled to cancel the service and claim cancellation fees.

AlpExcursion highly values the privacy of its customers and is committed to maintaining the utmost confidentiality. When you book a trip with us, we responsibly collect necessary personal information like your age, email, and phone number to organize your travel smoothly.
In adherence to our privacy principles, we may share pertinent information with trusted third-party providers, such as hotels and local guides, solely for the purpose of facilitating their obligations towards you. Rest assured, only essential details are disclosed for this purpose.
Your confidence in us is paramount, and we exert significant efforts to safeguard your data. Our practices strictly adhere to the EU GDPR standard security measures, ensuring robust protection of your personal information throughout all stages of our interaction.

Changes are acceptable at least 30 days before the departure time for all confirmed excursions.
If you would like to make any changes to pre-confirmed services or accommodation, you should notify your travel agent in written format. Any requested changes may incur both bank fees and additional costs. The Company will do its best to meet your needs and make changes accordingly, but we regret that, in some cases, it won’t always be possible.

To cancel a confirmed tour, the Company will require written consent from the customer. If you choose to cancel a confirmed tour, the following fees may be applied:

  • Up to 61 days before arrival: 0%
  • From 60 to 51 days before arrival: 5%
  • From 50 to 41 days before arrival: 20%
  • From 40 to 31 days before arrival: 50%
  • From 30 to 0 days before arrival: 100%

Please be aware that the last indicated date in your written request will be considered as a basis for the calculation of costs caused by cancellation or rebooking.
If you have cancellation insurance, the cancellation charges will be paid by the respective insurance provider.

The Client will receive all the travel documents after the full payment and booking confirmation. Travel documents will be sent to the customer via an electronic form. However, hard copies will also be available upon request.

The Company shall not be liable for any delays, changes, or service cancellations due to force majeure, or for other circumstances that are unforeseeable or beyond the service provider’s control. This includes accidents suffered by the third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions, etc.


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