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Privacy Policy

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Dear Customer,

We understand that making online financial transactions nowadays is rather risky and requires a great deal of trust in the company. AlpExcursion is committed to protecting your privacy, making the security of your personal information one of its highest priorities.

AlpExcursion collects personal information about the traveller, which is obligatory to ensure the successful fulfilment of a complete reservation. To make a booking, we may need the lead passenger's name, phone number, e-mail address, address, payment (Credit Card and bank details), flight and accommodation details.

ARATOURS SA (an umbrella company for AlpExcursion) gets the information when you make the booking request.

AlpExcursion highly values the privacy of its customers and is committed to maintaining the utmost confidentiality. When you book a trip with us, we responsibly collect necessary personal information like your age, email, and phone number to organize your travel smoothly.
In adherence to our privacy principles, we may share pertinent information with trusted third-party providers, such as hotels and local guides, solely for the purpose of facilitating their obligations towards you. Rest assured, only essential details are disclosed for this purpose.
Your confidence in us is paramount, and we exert significant efforts to safeguard your data. Our practices strictly adhere to the EU GDPR standard security measures, ensuring robust protection of your personal information throughout all stages of our interaction.

If you need to make any amendments to the already provided information, please e-mail us at the address: info@alpexcursion.com or call us at +41 58 580 0777.

For online payments, we use Concardis and Safer Payment pay engines, which are secured by the HTTPS communications protocol, meaning that the site uses encryption while sending the information from your computer to our servers.

AlpExcursion uses your e-mail address for communication, so it’s important that you double-check the spelling of your e-mail address when you provide this.

When you subscribe to our website, we’ll send you news regarding our company’s offers and discounted trips. If you do not want to receive e-mails, you can unsubscribe at any time.

When you click the links on our partners’ page, the following privacy policies cannot be applied. We advise reading the Privacy Policy of the visited site before using or sharing your personal information.

We regularly review the company’s compliance with this privacy policy. Tour dedicated team follows up on any complaint and aims for complete satisfaction for every customer.

Our Privacy Policy may undertake specific changes from time to time. All the changes will be available on this page for your consideration.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

By deciding to use AlpExcursion’s services, you consent to all the points introduced above.


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