Privacy Policy


Dear Customer,

We understand that making online financial transactions nowadays is rather risky and claims a great deal of trust towards the company. AlpExcursion is committed to protecting your privacy making the security of our clients’ personal information one of its highest priorities.


Information Provision
AlpExcursion collects personal information about the traveller, which is obligatory to ensure successful fulfilment of a complete reservation. For making a booking, we may need the lead passenger's name, phone number, e-mail address, payment (Credit card, PayPal, bank details), flight and accommodation details.


Who receives the information?
ARATOURS SA (an umbrella company for AlpExcursion) gets the information when you make the booking request.


Information Sharing
AlpExcursion does not sell or pass your personal information to any third party.


Information Updates
If you need to make any amendments to already provided information, please, e-mail us to the address: or call us on +41 58 580 0777.


Financial Transaction Security
For online payments, we use Concardis and SaferPayment pay engines, which are secured by https communications protocol, meaning that the site uses encryption while sending the information from your computer to our servers.


Responses to Quotes / Questions / Suggestions
AlpExcursion uses the provided e-mail address for answering any issues received, therefore, please, make sure that e-mail address is correctly worded.


News and Marketing e-mails
When you subscribe to our website, we keep sending you news regarding our company’s offers and discounted trips. If you do not want to receive an e-mail, you can unsubscribe any moment you wish.


Other websites
When you click the links presented in our partners’ page, the following privacy policies cannot be applied anymore. We advise reading the Privacy Policy of the visited site before using or sharing your personal information. This point applies if we will have a partner page.


We regularly review the company’s compliance with this privacy policy. The staff follows up any complaint by the customer until the issue is settled down, and we have a satisfied client.


Our Privacy Policy may undertake specific changes from time to time. All the changes will be available on this page for your consideration.


Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


By deciding to use AlpExcursion’s services, you consent to all the points introduced above.